Monday, October 29, 2012

MyAnswers: Tested Windows Remote Assistance under Windows 8 to TeamViewer under Windows 8

The following MyAnswers solution 2269 is now available:

Tested Windows Remote Assistance under Windows 8 to TeamViewer under Windows 8 running the local machine on ADSL and the remote machine using a 3G service.

Click here to obtain the solution.

Click here for related solutions.

Kelvin Eldridge
(An Online Connections service.)

International WISE COUNSEL site developed by Online Connections

Many businesses do not have a web presence and it is my belief that every business should have at a minimum a single page site to promote their business on the internet. Whilst many people will charge many hundreds of dollars to develop a site with no guarantee the site will generate any revenue, that approach I take is very simple and cost effective. Build minimal presence and then as you find the site is generating revenue, reinvest in your site.

There are three elements to having a site. You need to have a web site address which reflects your business name or business activity. This is called a domain. The domain for International WISE COUNSEL is and so people can find International WISE COUNSEL at The second element is the page or pages others will see on the internet. The third element is you need a company to host the page. There is a fourth element which is separate from the site but should be considered at the same time. This is your email hosting. Make sure you can use your domain name for your emails as well. Many people miss this important marketing opportunity. An email address using your domain reinforces you brand and people will check out your site when they receive an email. A Gmail or Hotmail email account makes your business look unprofessional and small. An email in your business name promotes your business and not the email provider’s business.

International WISE COUNSEL already had the domain which was being used for their emails. The hosting was set up which included their email accounts they required. The page for the site was developed based on an existing promotional document. The trick in keeping your costs low is to use material you already have. I used the existing material and reproduced the document on the internet. For a basic page you should allow one to two hours. The total cost including setting up a single page site including setting up the hosting should be around two to three hours. In addition you may need some time to set up your email accounts on your computers.

I then promoted International WISE COUNSEL’s site and within a day the site was on the front page of Google. As International WISE COUNSEL have others link to their site over time, their site will gradually replace other sites in Google search results which refer to International WISE COUNSEL. International WISE COUNSEL’s site will then enable their customers to see the information they want them to see.

One aspect people often don’t consider when setting up their internet presence is who has control of their site. Many people make the mistake of allowing their web developer/designer to set the site up for them and often the business doesn’t even own the content or even their domain. A big mistake in my opinion. My approach is to work with the client. I assist them to purchase the domain in their name. I help them set up their hosting in their name. The page created is a once off page unique to them and I assign copyright to them. This means the business is free to use whomever they wish to in the future to support them and are not tied to me in any way. The client retains control and ownership over all aspects of their site. The client only uses my services because they chose to, not because they have to.

If you would like a site to promote your business and don’t want to pay a fortune, then give Online Connections a call on 0415 910 703. Whilst I generally promote my business locally, I can assist people with their online presence no matter where in the world they are located.  


Kelvin Eldridge
Call 0415 910 703 for computer advice and support.

MyAnswers: Windows 8 Mail application limitation with attachments

The following MyAnswers solution 2268 is now available:

Windows 8 Mail application has a serious limitation with attachments which means it may not be sufficient for business use.

Click here to obtain the solution.

Click here for related solutions.

Kelvin Eldridge
(An Online Connections service.)

Sunday, October 28, 2012

MyAnswers: Windows 8 doesn't fully run Visual Basic 6 (VB6) applications

The following MyAnswers solution 2267 is now available:

Windows 8 runs OzEfilter (which was developed using VB6) but OzEfilter does not completely work. OzEfilter is not able to check the email server and thus effectively from a functionality point of view OzEfilter does not work under Windows 8.,

Click here to obtain the solution.

Click here for related solutions.

Kelvin Eldridge
(An Online Connections service.)

Saturday, October 27, 2012

Windows 7 to Windows 8 Pro upgrade is not a straight forward upgrade for all Windows 7 editions.

I decided to buy the Windows 8 Pro upgrade from the Microsoft Online Store this morning. I have an older development machine I’d like to install Windows 8 Pro on. The machine is currently running the trial version of Windows 8 Enterprise Edition which expires after three months. I opened my notebook and went to download. From the first screens presented on the Microsoft Online Store I couldn’t just buy and download Windows 8 Pro and then burn it to a disk. The screens take me through the steps of checking my machine and at this point I decided I’d rather go to Officeworks and buy Windows 8 Pro on special for around $9 more. I’m hoping the special also includes the DVD so I don’t have to spend the time downloading and burning a DVD.

The problem I find with downloading programs is things can and do go wrong. When I support people I take into account people have a range of skills. If things go wrong for me, then they’ll go wrong for others and really, I want people to have the best experience they can, given what technology often puts us through. On a number of occasions when I’ve assisted people who have downloaded their software, they don’t have a copy of their software to reinstall when there is a major problem. This means to fix the problem they have had to buy the software again. In other situations people have lost their product key, or the product key is in their emails on their computer which is no longer working. People should have a copy of their software and their product key stored separately to minimise the chance of having to incur additional costs and delays.

One big surprise for me was the following statement on the Microsoft Online Store.

“If your PC is running Windows 7 Home Basic or Home Premium, your files, programs and settings will easily transfer to Windows 8. If your PC is running Windows 7 Professional or Ultimate, Windows XP or Windows Vista, you will need to reinstall your programs. Some features such as touch may require a new PC. To check compatibility, visit your PC manufacturer’s website and check out to run the Upgrade Assistant to check for compatibility and get more details on system requirements.”

To me an upgrade is you insert the disk, run the program, the upgrade occurs and you continue working. This is generally relatively easy for anyone who is comfortable working with technology. Having to reinstall all your programs is much more time consuming. You never know if you’ve got all the disks, the licence numbers and even if some of the programs such as drivers will even work. Reinstalling your software can often wipe existing data for some applications and that is pretty scary if you don’t know what you’re doing. I’ve often reinstalled Windows and then spent hours downloading and updating drivers for sound cards, video cards and other devices in the computer. An upgrade to a new version of Windows can mean some of your peripheral devices don’t work and may never be able to be used again with your upgraded computer.

What surprised me and I didn’t know, even though I’ve spent numerous hours researching, installed Windows 8 Release Preview, installed Windows 8 Enterprise Edition, and attended a Microsoft day-long seminar, that the upgrade will only work easily with Windows 7 Home Basic or Home Premium. I mostly now support micro and small business clients (as well as home users) and for business I’d always recommend the Pro version of Windows. People buying Home editions would often bring a computer into a large business or government environment wanting to use their computer for work, but couldn’t because it couldn’t connect to their network at work. There were also other features missing in the Home edition. Thus it was safer to purchase the Pro edition of Windows.

Now every one of those computer running the pro edition of Windows 7, will now effectively have to do what is nearly a complete reinstall of their computer. That is a very costly exercise if you are using an IT consultant to upgrade your computers. I wouldn’t upgrade a machine without first doing a review of the machine, determining what programs and data the user has on their machine, performing a backup of their hard disk, and then installing the new operating system, reinstalling all their applications, bringing across their data and then fixing any issues that have been created, such as drivers for hardware or peripherals not working. This could easily be a $300-$500 (or more) cost per machine. I personally find it hard to justify putting that amount of money into an older machine.

Windows 8 is not a simple upgrade anymore and it is now an upgrade you need to think seriously about. If you have to pay $300-$500 to upgrade an older machine, that sum of money could easily go a long way towards the cost of purchasing a new machine. With a new machine at least you know the machine has been designed to run the new operating system. You don’t have to try to fix things that didn’t work in the upgrade. Because your data is still on your old machine you can take your time to migrate your data and applications. I often leave the old decommissioned machine with the client for two weeks just in case something they hadn’t realised the was something on their old machine they needed to be migrated and now doesn’t work on their new machine. Then after that period the old machine can be cleaned and reused in another part of the business.

As an extra tip I don’t generally buy the Office software licence with the machine as that software can only be used with that machine. I purchase the more expensive stand-alone version of the Office. That enables me to use the software on two machines (a desktop and a notebook) and to transfer the software to a new machine. (I’ll need to recheck the licence to see if this still applies.) I’ve had clients who have had their computers stolen. The insurance companies won’t pay for the software and the software is only licensed for the machine that was stolen. The client can’t use the software on the new replacement machine and are thus out of pocket hundreds of dollars. I’ve also confirmed this with Microsoft.

Until today I didn’t realise that only the Home editions of Windows 7 will be a relatively straight forward upgrade exercise. That means for me, the majority of machines could potentially be equivalent to a reinstall and that is a much more time consuming and thus expensive exercise. Many of those who purchased a machine recently running Windows 7 with a $14.99 upgrade to Windows 8, will probably now be regretting they didn’t just wait and buy a new computer and save themselves the time and energy required to upgrade. I’ve recommended that my clients defer purchasing machines until after Windows 8 ships. Retailers who just wanted the sale would have been pushing out machines and not advising clients of the time and effort to upgrade. Consultants who have advised clients to purchase a Windows 7 machine and then to later update may get some agro from their clients. Some consultants would have done this knowingly to obtain additional support work and others would not have known the upgrade wouldn’t be a simple upgrade.

I’m posting this article to all my blogs including my Online Connections blog ( and also each of the JustLocal postcode blogs I maintain, to ensure people I support now know if they are thinking of upgrading to Windows 8, there is more work involved than previously anticipated.

If you’d like to be kept informed with technology related news, most news is posted to my Online Connections blog ( For clients I also provide the MyAnswers solution database where I post problems and solutions I find when working with clients. This enables me to share solutions between clients reducing the costs overall for all clients. You can keep updated on new solutions on the MyAnswers site (  by looking at the Recent solutions posted. I expect to post quite a number of issues and solutions relating to Windows 8.

Kelvin Eldridge
Online Connections
Call 0415 910 703 for computer advice and support.
Servicing Templestowe, Doncaster, Eltham, Templestowe Lower, Lower Plenty, Doncaster East, Montmorency, Bulleen, Warrandyte and Research with no travel or call-out fee. For suburbs outside this area travel time is chargeable.

Friday, October 26, 2012

Alert: Windows RT Office 2013 is office software you can't use in the office

I’d advise clients looking to purchase an Windows RT tablet computer to seriously reconsider the purchase. The version of Office 2013 which comes with the Windows RT is not licensed for use for any commercial purpose. People bringing their own equipment into the office, or using the tablet whilst mobile or home for business purposes could easily be in breach of the licence conditions.

I think this is a very serious marketing mistake on the behalf of Microsoft. Their software is called Office and it would be reasonable to expect you could use the software in an office. People will buy a Windows RT tablet expecting to be able to take it to work but the included version of Office is only licensed for home and student work.

The Microsoft site states “Office Home & Student 2013 RT Preview and the final version are not for use in commercial, nonprofit, or revenue generating activities. Commercial license options available (sold separately)”. You should also check the definition of commercial licences which are sold separately. To my knowledge you cannot get a single user business licence to use with the Windows RT device.

Based on the licence conditions of Office 2013 RT the Windows RT Surface tablet is a device which I’d find it hard to recommend.

Kelvin Eldridge
Call 0415 910 703 for computer advice and support.
Servicing Templestowe, Doncaster, Eltham and the surrounding area.

Windows 8 release date in Australia is today. Windows 8 Pro upgrade available now.

Windows 8 Pro upgrade is now available for download from Microsoft’s Online Store for $39.99. There are a number of things you should keep in mind.

1. Whilst at $39.99 the Windows 8 Pro upgrade is a bargain compared to previous upgrades, if you have an ageing computer think about whether it is best to save the money and put it towards a new computer, or to install Windows 8 Pro to keep your existing computer going and use the latest version of Windows.

2. Keep in mind Windows 8 is very different from what you are used to. At first this will be frustrating for most, but as with all past changes, once you get used to it, it won’t really matter.

3. Around 10% of older computers I’d estimate won’t be able to be upgraded. I estimate there will be over 100 million computers currently being used worldwide which won’t handle the upgrade. Check Microsoft’s refund policy, or the policy of the store where you purchase the software. The system requirements stated on the Microsoft web site do not take into account many computers which exceed the minimum requirement cannot install the Windows 8 upgrade. This is based on testing the Windows 8 Preview Release and I don’t believe this has changed.

The Microsoft Online Store provides a link to the Windows 8 Upgrade Assistant which you can use to test if your computer can install Windows 8. I’d recommend running the Windows 8 Upgrade Assistant before purchasing the Window 8 Pro upgrade. On the netbook computer I use (it is around three years old) 11 issues were found and one was quite serious.

4. Keep in mind only upgrading from Windows 7 is what we’d normally consider a real upgrade. Windows Vista and Windows 8 will require reinstallation of your applications and isn’t an upgrade to me. My concern here is people running the upgrade on a Vistra or Windows XP machine will end up with a machine where there programs won’t run if they don’t understand how the upgrade works. I’d suggest Windows XP and Windows Vista users consider the upgrade to be like a fresh install. If you had to do a new install of your computer what do you need to save first.

5. You should perform a backup of your data (including programs you may have download and any settings your programs may store) before you perform any upgrade to your computer.  

I’m suggesting to my clients they should purchase the upgrade to Windows 8 Pro even if they don’t install the upgrade right now. Until January 31st 2013 you’ll be able to buy Windows 8 Pro via download for $39.99. After that date the price will most likely revert to the very expensive upgrade prices of past, which means it may no longer be worth upgrading an older machine. This of course may change and Microsoft may decide to keep the upgrade prices at a reasonable level, but I wouldn’t count on it. Based on what I’ve read the upgrade to Windows 8 Pro on DVD could cost as much as $290. To me it doesn’t make sense to pay that much money to upgrade an older machine when that money could go to a new and faster machine.

You can buy Windows 8 Pro upgrade from a retailer, or save some money and download the upgrade from the Microsoft Online Store. The upgrade from a retailer will cost around $20-$30 more. I’m not sure at the moment, but I suspect the retail version may include a DVD. You should check if the DVD is included in the purchase from a retailer.

As I find issues with Windows 8 I’ll add the issues and solutions to MyAnswers for clients. I’ve already identified and documented a shortcoming of Windows 8 Mail which largely stops me from using Windows 8 Mail and may stop others.

Most importantly, do run the Windows 8 Upgrade Assistant first to make sure upgrading your computer won’t cause you any grief. Well, no more grief than normal.

If you forget where you can download the Windows 8 upgrade, the Microsoft Online Store is available on the main page of JustLocal ( JustLocal is an advertising service I’ve created to help local businesses advertise cost effectively.

Kelvin Eldridge
Call 0415 910 703 for computer support.
Servicing Templestowe, Doncaster, Eltham and the surrounding area.

NOTE: The link to the Microsoft store above is an affiliate link. Purchasing using this link means I receive a commission but does not affect the price you pay.

Wednesday, October 24, 2012

Alert: You are using a version of Internet Explorer which will soon be unsupported. Some features may not work correctly. Upgrade to a modern browser, such as Google Chrome.

When opening Gmail you’ll notice the message: “You are using a version of Internet Explorer which will soon be unsupported. Some features may not work correctly. Upgrade to a modern browser, such as Google Chrome.”

Google, according to their site, only supports the current plus the previous version of a browser. In effect Google have dropped support for a large segment of the market rather than continuing to look after the consumer. Windows XP users can’t upgrade to a later version of Internet Explorer (due to Microsoft themselves not providing an option), but prefer to use Internet Explorer over Google Chrome, Firefox or Opera.

Given that Windows XP will cease to be supported by Microsoft in April 2014, that date would be an appropriate time to cease support. Some may consider this a move by Google to nudge people towards their own browser, or Firefox, whose income is mostly derived from Google.

When I offer support, clients regularly have infected browsers (mostly Firefox) which have been hijacked, often as a result of using Google’s search and installing software which they find for free, or even as a result of clicking on Google ads. The quickest and easiest way I’ve found to fix the problem is to switch the user back to Internet Explorer 8 and clean up the computer. The client is more than happy to continue to use Internet Explorer.

The message displayed is because Google will cease to support Internet Explorer 8 on November 15th.

According to the Google site, Google Calendar will only display in read-only mode, Gmail users will be redirected to the basic HTML interface and in Docs, drawings and presentations won't display properly. These are just a few examples listed as functions that won’t work.

For those who wish to continue to use Internet Explorer 8 you have some additional options apart those being promoted by Google. One is to stop using Google services. If you’re tied into Google services in some way (although most can be replaced), another option is to consider the low cost offer to upgrade to Windows 8 which includes Internet Explorer 10.

Personally I prefer to change when I’m ready, not because a company withdraws functionality and forces me to change. Of course Microsoft is doing the same by dropping support for Windows XP, but everyone has known it would be happening for years. Google’s change was announced on the 14th of September 2012. Not much time for people to plan ahead and certain to take many people by surprise.

The great thing about technology is you have lots of choice and many options you may not have considered previously.

Kelvin Eldridge
Call 0415 910 703 for computer support.
Servicing Templestowe, Doncaster, Eltham and the surrounding area. 

NOTE: For clients I will be sharing how to work around issue in a MyAnswers solution. I already use a different approach for Calendar which I feel is better for me and I've worked around Gmail to my satisfaction. Clients are welcome to check out the MyAnswers solutions to see if the approach I use will work for them.

NOTE: I'd like to thank Jon Walters for his comment and suggestion with regards to changing the User Agent String to get around the problem. Unfortunately I've decided to remove this comment as I've not tested the solution and it may potentially have side affects which affect clients, the use of their machines and their use of Gmail. My aim is to do the best I can for clients and as such without extensive testing or experience with the suggested solution, I don't feel it is appropriate to publish the comment. This may lead people to feel I am endorsing the approach and at this stage without extensive testing I not able to endorse the approach.

Friday, October 19, 2012

Google - You visited this page.

I’m helping a client obtain a good position on the internet. Their site is  If you search for “herding dog training” using Google, you’ll see I’ve already done a great job for the client. They are currently in the first position in the Google search results.

More recently we decided to try to get a better position for “dog training Melbourne”. A few changes and the site is gradually moving up. Then I get a telephone call from the client thanking me for getting them on the first page of Google. I check my iPhone and do a search and they’re still in position 13, which is on the second page.

I then go to my Windows XP netbook running Windows XP and there it is. The site is in second position. This should be a reason to celebrate, but unfortunately it isn’t. At the bottom of the entry Google has a line “You visited this page”.

The problem is this gives the client a false expectation that others are seeing their site near the top of the Google search results. Google is biasing results in a number of ways and you have to wonder if it is deliberate. People could think Google is a better search engine if they see their own sites listed on the front page of Google, or near the top of the results. I could understand if they left the result in the same position and added, “you visited this page”, but why move the result from position 13 to position 2. In any case this gives a false impression as to the position of the site in the Google search results.

I clear all the data from Internet Explorer include cache and cookies, make sure I’m not signed into a Google service and still Google remembers I’ve visited the page. This is getting somewhat spooky. I restart the computer. Still Google reports I’ve visited the page. Now it is time to investigate.

Google provides the following information

“If you aren't signed in to a Google Account, your search experience will be personalized based on past search information linked to a cookie on your browser. To disable these types of personalizations, follow these steps:

  1. Visit when not signed in to a Google Account. (If you see the Google homepage, try visiting the link again.)
  2. On the resulting page, click Disable customizations based on search activity. (Because this preference is stored in a cookie, it'll affect anyone else who uses the same browser and computer as you).

Or, if you'd rather just delete the current cookie storing searches from your browser and start fresh, clear your browser's cookies.

Note: If you've disabled signed-out search history personalization, you'll need to disable it again after clearing your browser cookies. Clearing your Google cookie clears your search settings, thereby turning history-based customizations back on.”

OK. Now I’ll use Disk Cleanup in Windows XP and see if that fixes the problem. This concerns me because it may mean there is an issue with deleting cookies in Internet Explorer 8. The suggestion by Google to clear the cookies doesn’t work.

I visit the following folder “C:\Documents and Settings\Acer\Local Settings\Temporary Internet Files” on my computer. The user in this case is “Acer”, so change this for your computer to the username you use. Also if you don’t see this folder you have to change the folder options to show hidden system files.

The problem is now fixed.  I no longer receive the message “You visited this page”.

In the end this is a problem with Internet Explorer 8. I’m not particularly fond of this feature which Google has provided, but others may find it handy. Personally I would have liked Google not to do this for me, but this is their choice and something I can’t control, short of using a different search engine.

For most people this won’t be a problem. For those who are paying a Search Engine Optimisation specialist to gain a better position in Google results, this may give them a false belief the work done by the Search Engine Optimisation specialist is working when it isn’t. I’ve seen some Search Engine Optimisation specialists use tricks to lead people to believe they’re better at gaining position on Google and this is another technique a disreputable SEO specialist may use.

Interestingly, after I’ve deleted the cookies, at this stage I’ve not been able to reproduce the problem by visiting the page a number of times. Even I find that strange.

Kelvin Eldridge
Call 0415 910 703 if your require computer support.
Servicing Templestowe, Doncaster, Eltham and the surrounding area.
As you can see, I also assist people with their internet presence.

Alert: - Ipad 3 Limited Offer

Just received the message with the subject " - Ipad 3 Limited Offer".

This is a fake and should be deleted immediately. Don't click on the link.

Kelvin Eldridge
Call 0415 910 703 if you require help with your computer.
No problem too small.

Thursday, October 18, 2012

Apple iPad mini Australian release.

Apple have certainly picked their time well to do maximum damage to Microsoft’s Windows 8 and Windows RT Surface tablet launch by having an announcement on the 23rd of October (rumoured as nothing is confirmed), just days before Microsoft’s launch.

Whilst it is hard to compare the products because technically they serve different markets, if a consumer has some money to spare for a purchase they have a choice. Spending perhaps half the price on a fancy shiny new Apple iPad mini which is known to work like a regular iPad, versus Microsoft’s Windows RT Surface tablet which is no price leader and is a very restricted device, not able to run the range of software created for Windows, Microsoft will have a battle on its hands.

When Apple launched the original iPad I was extremely surprised with their aggressive pricing. This wasn’t something I’d seen from Apple. Microsoft in building Windows RT have produced a device which will confuse many consumers who think they’re buying a full Windows computer only to find out it has been restricted severely. It almost feels like Microsoft saw Apple’s success and copied their approach with a locked up restricted product. Software only available from their app store, bundled Office which has reduced functionality, at a price which only aims to largely match Apple.

Apple have an excellent return policy. If you’re not happy you can return the device within 14 days for a refund. Very easy to do because all you need to do is walk into an Apple store. I know because I did just that. Will Microsoft have the same policy. It certainly won’t be so easy because you’re buying over the internet from their online store, and if you return the unit, will you be up for costly postage including registered mail to protect against the return going astray. Again Apple makes it easy.

I should say from my own perspective I’m looking forward to the Windows 8 tablets running on Intel processors when they come out next year. Unfortunately Microsoft’s pricing probably won’t be aggressive. I hope it is because if it isn’t, Microsoft will find the market tepid to their new product.

Microsoft was once the company that came out with new products aggressively priced. Remember Microsoft Access when it was launched. Database products cost hundreds to thousands of dollars and Microsoft released Access 1.0 for $79 to buy market share and it worked. Microsoft needs to get aggressive and fast if they hope to keep market share.

The good thing for us consumers is the end of October will bring a good range of new devices for a bit of retail therapy. Apple’s launch date is a clever move.

Kelvin Eldridge

Need help with your computer. Call 0415 910 703.
Servicing Templestowe, Doncaster, Eltham and the surrounding area.

Wednesday, October 17, 2012

Australian dictionary available online for free.

Americans have lots of choices when it comes to using a free online dictionary. In Australia people end up using an American dictionary because they don’t realise there is a locally produced Australian English spellcheck dictionary available online for free.

I created the Australian English dictionary used by, Firefox and Google Chrome. The problem is when I started the work in 2003 I based the work on a British dictionary. I culled over 50,000 words and started rebuilding the dictionary which is used by the open source projects. However I still felt there was too much rubbish in the dictionary and the only way I could build the quality product I wanted was to build a dictionary from scratch.

The dictionary now covers 98% of words regularly used by Australians. The dictionary only provides the preferred Australian English spelling. There is no other resource available anywhere which is similar to the Australian English spellcheck dictionary I’ve created and no other online tool provides the preferred Australian English spelling.

A special feature of the preferred Australian English spellcheck dictionary is when you enter a word, if you don’t have the spelling correct, you’ll be presented with a list of suggested words. Ever had trouble looking up a word in a dictionary where you got the first letter wrong, well the spellcheck dictionary presents a list of words taking into account many variations and will often provide the word you are looking for. Once you have the word you know you are using the preferred Australian English spelling and can look up the meaning by clicking on the link.

Check out the preferred Australian English spellcheck dictionary and take your spelling to the next level.

Kelvin Eldridge


Microsoft Windows RT tablet Australian release date. Now availabe for pre-order on Microsoft online store.

Microsoft Windows RT tablet will shortly be made available to Australians and has now been added to the Microsoft online store (see note below) for pre-orders. A link is also provided from the main page of JustLocal ( to the Microsoft store.

I would advice my clients to think carefully about purchasing a Microsoft Windows RT tablet and have produced MyAnswers solution 2262. MyAnswers solutions are available for clients on a pay-what-you-wish basis. If the solution gives you value, you decide how much you wish to pay.

Kelvin Eldridge
Call 0415 910 703 for computer support.
Servicing Doncaster, Templestowe, Eltham and the surrounding area.

NOTE: The link above to the Microsoft online store is an affiliate link which means a commission is received for purchases. This does not affect your purchase price. As a consultant I believe I have an obligation to advise clients on any indirect revenue generated so clients can make the best decision for themselves.

Friday, October 12, 2012

MyAnswers: Microsoft Security Essentials reported malware PWS:Win32/Sinowal.gen!Y

The following MyAnswers solution 2261 is now available:

Microsoft Security Essentials reported malware PWS:Win32/Sinowal.gen!Y but is unable to remove the malware.

Click here to obtain the solution.

Click here for related solutions.

Kelvin Eldridge
(An Online Connections service.)

Thursday, October 11, 2012

MyAnswers: Windows 8 Release Preview error message error code: 0x80070570

The following MyAnswers solution 2259 is now available:

Installing Windows 8 Release Preview error message Windows Setup. Windows cannot install required files. Error code: 0x80070570

Click here to obtain the solution.

Click here for related solutions.

Kelvin Eldridge
(An Online Connections service.)

Sunday, October 7, 2012

Free ebook for Android - Assegai magazine

Recently I assisted a couple of people with their Android tablets they purchased from Aldi. They wanted to download eBooks to read on their tablet. The surprise is they couldn’t download a free eBook unless they provided their credit card details, which they didn’t want to do.

I asked Renée Purdie, the creator of the Assegai magazine, if she could produce a copy of her magazine for use on tablets which Renée kindly did.

If you’re looking for a magazine to read on your tablet check out the Assegai magazine at

Thanks for your time and assistance Renée.

Kelvin Eldridge
Call 0415 910 703 for computer assistance.
Servicing Templestowe, Doncaster, Eltham and the surrounding area.

Friday, October 5, 2012

Microsoft Windows Phone 8 launch scheduled for October 29

The Microsoft Windows Phone 8 launch has now been scheduled for October 29, a few days after the launch of Windows 8.

In the past there has been three test I run using the built-in internet browser. Phone 7 failed in three areas which to me I felt were important. Windows Phone 7.5 fixed one area, improved in a second but still failed in a third which meant for me, I would not be buying a Windows Phone.

Once Windows Phone 8 is launched and I can get my hands on a demo unit I’ll perform the single browser test. If it passes, Windows Phone 8 is back on the table. If it fails, then I’m not interested. This same flaw existed in early versions of Android and has long since been fixed. The issue has not to my knowledge existed in Apple’s iPhone, although the iPhone until iOS 6 failed one of the tests.

For me buying any mobile phone is about the phone doing what I’d like it to do. If the phone fails on functionality then the phone isn’t right for me. Surprising my requirements aren’t that strict and most people would probably feel the same, but most people simply don’t know or recognise the issue.

Until October 29.


Kelvin Eldridge
Call 0415 910 703 for computer assistance.
Servicing Doncaster, Templestowe, Eltham and the surrounding area.

Wednesday, October 3, 2012

Apple iPad Mini release date rumours.

For those who would like an Apple iPad, but feel it is too big, Apple is rumoured they are about to announce the new Apple iPad Mini.

The rumours are the iPad Mini will be announced on the 17th of October with shipping starting in early November.

I find Apple launches to be interesting. The 17th of October is a Wednesday. The iPhone 5 was released on a Wednesday. If by chance the same launch strategy and timetable occurred for the Apple iPad Mini, it would mean the launch would be announced on the 17th of October with pre-orders starting on Friday the 19th of October. Shipping would start on Friday the 26th of October. However I’ve read rumours of early November for shipping to start so it is hard to tell.

The problem I’ve seen in the past is people are not aware of products which may be just around the corner. I recall Carrie Bickmore from The Project purchased an iPad 2 shortly before the iPad 3 was to be launched. Retailers often won’t let you know of a pending launch because that reduces the chance of a sale. A shop assistant at Freedom Furniture recently told me her sister just bought a new iPhone 4S on a two year contract from Telstra two weeks before the new iPhone 5 was launched and wasn’t happy. Those lucky enough to know about my blogs would have known about the forthcoming release of the iPhone 5 for some months. Perhaps this post may help people know about the possible forthcoming launch of an iPad Mini.

Of course this is just speculation at this stage as Apple does not comment on future products.

Kelvin Eldridge
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