Scam calls from 0268540287, 0268504751, 0263140111, 0264130111, 0264133171, 0262836675, 0267660319

A contact has received six calls today from the following numbers.

0268540287, 0268504751, 0263140111, 0264130111, 0264133171, 0262836675, 0267660319
02 6854 0287, 02 6850 4751, 02 6314 0111, 02 6413 0111, 02 6413 3171, 02 6283 6675, 02 6766 0319

Most of the calls were hang ups. The latest one provided the information needed.

The telephone call using a recording stated the IP address was being used and most likely the person had been hacked. They haven't, it's just a scam.

The call goes on to say press 1 for technical support. Not pressing anything means nothing else happens and the caller hangs up.

Unfortunately these calls are annoying but since they appear to come from different numbers there's nothing that can be done to block a call.

There's a couple of things I suggest people can do to limit the annoyance of such calls.

1. Set up your phone so that all your contacts cause the phone to ring with one tone, and those that you don't know to ring with another tone. That way you instantly know legitimate calls from people you know, and can ignore the calls from people you don't know.

2. You can send all message from people you don't know to voice mail using the Hiya app.

3. You can use Hiya (which is built into Samsung S8 and above) but this phone already has the Hiya app and the calls aren't being marked as bad. It's pretty hard to mark phone numbers as bad if different numbers are used for every call. Keep in mind phone numbers can be faked so the number displayed is not likely to be the actual number.

The main thing is if anyone else gets a call from one of the numbers we've already received calls from, they'll know the calls are most likely scam calls.

Kelvin Eldridge
www.OnlineConnections.com.au
IT support

ING - Looks like you're using an unsupported browser.

A person recently contacted me about the message they'd received when using ING's online service. They'd called ING support and were reportedly told they probably needed a new computer.

The real problem is without any warning ING has stopped supporting Internet Explorer. To suggest a new computer is required is very poor advice and quite concerning that any such advice would be given. This sets up the user for potentially being sold a computer when no computer is required. ING should take better care of their customers than to offer such advice.

First ING could have issued a warning to all users using an older browser, that they would stop supporting the browser, rather than just presenting the user with an unexpected message. Second the ING support person is probably under pressure to maintain their support quota so may not be able to provide the level of support the user requires.

Most like the user has been using a shortcut to ING for some years. The person is using Windows 10 and could easily use one of the alternate browsers. However there's always the risk they'll use the shortcut which uses Internet Explorer. That shortcut needs to be removed. The default browser setting in Windows 10 also needs to be checked that it is an acceptable browser. Any shortcuts or bookmarks the person uses need to be set up for use a more modern browser.

No new computer is required.

Kelvin Eldridge
www.OnlineConnections.com.au
IT support.