A person recently contacted me about the message they'd received when using ING's online service. They'd called ING support and were reportedly told they probably needed a new computer.
The real problem is without any warning ING has stopped supporting Internet Explorer. To suggest a new computer is required is very poor advice and quite concerning that any such advice would be given. This sets up the user for potentially being sold a computer when no computer is required. ING should take better care of their customers than to offer such advice.
First ING could have issued a warning to all users using an older browser, that they would stop supporting the browser, rather than just presenting the user with an unexpected message. Second the ING support person is probably under pressure to maintain their support quota so may not be able to provide the level of support the user requires.
Most like the user has been using a shortcut to ING for some years. The person is using Windows 10 and could easily use one of the alternate browsers. However there's always the risk they'll use the shortcut which uses Internet Explorer. That shortcut needs to be removed. The default browser setting in Windows 10 also needs to be checked that it is an acceptable browser. Any shortcuts or bookmarks the person uses need to be set up for use a more modern browser.
No new computer is required.
Kelvin Eldridge
www.OnlineConnections.com.au
IT support.
The real problem is without any warning ING has stopped supporting Internet Explorer. To suggest a new computer is required is very poor advice and quite concerning that any such advice would be given. This sets up the user for potentially being sold a computer when no computer is required. ING should take better care of their customers than to offer such advice.
First ING could have issued a warning to all users using an older browser, that they would stop supporting the browser, rather than just presenting the user with an unexpected message. Second the ING support person is probably under pressure to maintain their support quota so may not be able to provide the level of support the user requires.
Most like the user has been using a shortcut to ING for some years. The person is using Windows 10 and could easily use one of the alternate browsers. However there's always the risk they'll use the shortcut which uses Internet Explorer. That shortcut needs to be removed. The default browser setting in Windows 10 also needs to be checked that it is an acceptable browser. Any shortcuts or bookmarks the person uses need to be set up for use a more modern browser.
No new computer is required.
Kelvin Eldridge
www.OnlineConnections.com.au
IT support.
No comments:
Post a Comment
Note: Only a member of this blog may post a comment.