Monday, November 24, 2014

Medicare contact number.

I get some weird requests as a result of my presence on the internet and the things I blog about. I was called once for a bag that was left on the bus because they found my post about one of the Smartbus routes.

This request was from someone I know. They needed to speak to Medicare because they'd not received the payment, yet the doctor's receptionist said the request had been submitted but the refund had not hit the bank account. No problems they thought. Just call Medicare. The number provided by the doctor's receptionist had not answer and a search of the internet didn't reveal the number. Actually they went to the Human Services site and if you've ever tried to find anything on a government site you'll know just how hard it is.

Using my snooping skills I had the number in a flash. Simple. Don't always use Google. I've found Google isn't particularly good for some things so I tend to use a range of approaches. In this case the White Pages gave me the answer faster than Google could.

The number for those interested is 132011.

Keep in mind Medicare is now part of Human Services. I suggest that when people call Human Services they call the number and then put the telephone on speaker. That way you can go about your business and when someone takes the call in Human Services you haven't wasted as much time just sitting there. Not to be unfair to government departments there have been a few times I've got through for various things over the years with a reasonable delay. However plan for a delay and if it is quicker than expected it can be a pleasant surprise.

By the way in this case the issue was the information provided by the doctor/admin was incorrect. The request to Medicare was that the bill hadn't been paid where in fact it had been. That mean completing an additional form for the person I know so as to rectify the error made by the doctor's practice.

Kelvin Eldridge
Call 0415 910 703 for IT support.
Preferably not to look up telephone numbers;-)

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