Tuesday, July 25, 2017

Windows 10 is no longer supported on this PC error on some Atom based PCs.

Microsoft seems to shaft its customers with such frequency the loyalty factor towards Microsoft is almost dissipating, if it hasn't already.

When I saw Microsoft drop it's blogging platform discarding 20-30 million users without concern, it made me stop and pause. When they dropped support for 300 million or so Windows XP users, I simply shook my head. Time and time again it's move forward and discard existing users without apparent concern, at least that's how it feels.

Microsoft was always known for very long term support for their software. With Windows 10 that seems to have vanished as well. The problem is Microsoft has moved to much more frequent updates and with each release they only support the current plus the previous version. The older version drops off support. In the past there may have been two updates for the entire life of the operating system, whereas no there's around one or two per year.

In the press I read people who purchased some of the lightweight Atom processor based computers are getting the error message "Windows 10 is no longer supported on this PC".


According to the article, the error appears when trying to update to Windows 10 Creators Update, which came out around April 2017. There's another update coming out later this year (Windows 10 Creators Fall update). That means two updates and potential for the computer's operating system to no longer be supported, making using the computer questionable.

Another article I read indicates Microsoft may be working with Intel on drivers to resolve the issue (why wasn't this already done before the software was released) and Microsoft will continue to provide patches (but the question is for how long).

The processors that are affected are the Atom Z2760, Z2520, Z2560, Z2580.

You can check the processor type in your computer by viewing the system information.

Select Settings -> System -> About

Then check the processor type.

Kelvin Eldridge
IT support

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