Friday, August 18, 2017

iiNet advertising Superfast internet in many cases has the same speed as today's internet.

I've noticed ads with the term Superfast to promote internet using the NBN and I feel this can mislead people into thinking they're getting faster internet speeds than they already are getting.

The base NBN plan from iiNet is for a service with a speed of 5-12Mbps. The next level of plans at 5-25Mbps.

The current ADSL2+ service in theory can achieve 20,000kbps or 20Mbps. However, measuring the speed of services people are using, a typical speed is more around 10-14Mbps. The basic NBN service compared to a well functioning ADSL2+ service is actually slower. For iiNet to call their basic NBN based service Superfast, if it makes people think they're getting a faster service, is misleading.

For those on Optus cable it is not unusual to get up to 30Mbps. This is faster than ADSL2+, but not what I'd call Superfast. In fact, since all the iiNet services that I saw on their page have a maximum speed of 25Mbps, I don't consider any of the plans offered to be Superfast at all.

The NBN can deliver speeds of 50 and 100Mbps. If iiNet were promoting these speeds which are typically above the current speeds consumers are getting, then perhaps using the Superfast term could be considered OK.

Don't be misled by the advertising for the NBN service. The basic plans which most people will more than likely take up are actually around the same speed or slower than ADSL2+ services people currently use, if they have a good ADSL2+ service.

Kelvin Eldridge
Online Connections
IT support.

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