Friday, September 8, 2017

TPG converts customer from ADSL2+ to NBN wanting to charge fee and put on contract.

One person I know was contacted by TPG and said they were being converted from ADSL2+ to NBN. They would be charged $99.95 and put on a six month contract.

The person was out of contract and thus on a month-to-month commitment.

In this situation don't just be told what's going to happen. To the person's credit they said if TPG wanted to convert their service they were not going to pay a fee and they also didn't want to be put on a contract.

TPG converted the person's service to NBN. There was no charge and they were not put on contract.

If you're in this situation you should negotiate. The companies may be reluctant to lose a customer.

I've been checking the offers from some of the companies and Optus is offering no set-up fee, free Wi-Fi modem, unlimited data, on a 24 month contract. If you're being pushed into something you don't want it's a good idea to shop around.

Kelvin Eldridge
IT support.

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