ANZ: "Please try enabling JavaScript, or click to open the link via the active browser tab." message when trying to log on

A client was having a problem accessing their ANZ bank account using ANZ’s site. When trying to log on they’d receive the message: “Please try enabling JavaScript, or click to open the link via the active browser tab.” Initially I thought this should be a fairly easy problem to fix. It turned out to be a difficult problem and required a considerable amount of research time.

The message provided by the ANZ site had no relevance to the problem. I’ve found over the years users are often given help guidance by programs that is misleading or not relevant.

The solution to this problem is now available to clients in MyAnswers solution 2224 under the Internet Explorer section.

Kelvin Eldridge
www.OnlineConnections.com.au
Servicing Templestowe, Doncaster, Eltham and surrounding area.
Call 0415 910 703 for computer support.