I received a call from a person who was over talking with Telstra. They were based in Brisbane and their Apple TV 9Now app was providing shows from Melbourne instead of Brisbane. They wanted to watch a show on their Apple TV, but couldn't since they could only watch Melbourne shows.
It turns out Telstra had allocated the person's internet service an IP address which appeared to be based in Melbourne. A check on the internet shows this problem does occur with others. Sometimes a person in Melbourne can appear to be in Brisbane. That most likely means people in other locations experience similar problems.
After considering the options, I thought since they're using an Apple TV, I asked if they also used an Apple Mac computer, which they did.
The solution suggested was to use their Mac to use their browser to go to the 9Now site to watch the show. The Mac should pick up their location correctly and give them the Brisbane shows on 9Now. They could then mirror their Mac on their Apple TV and watch the shows on their larger TV.
This solution solved their problem.
This solution may not always work as it depends on how your browser determines your location. Each browser may use a different approach, or the same approach, to determine your location. I noticed for example on Google Maps in the browser on the Apple MacBook Air, they'd use my mobile phone's location. If we don't know how the location of a device is determined by the software, it really is just a matter of trial and error to see what works.
If you find yourself in this position two other solutions to consider are:
1. Use your mobile phone temporarily as a hot spot and connect the Apple TV to the mobile phone. You'll most likely be seen in the correct location. BEWARE however of data usage. 9Now can use up to 3GB an hour on the fastest streaming high definition. Very easy to go through your mobile data and/or end up with bill shock with high data charges. Use with extreme caution.
2. As a test I decided to see if I could use GPS location faking on an Android mobile phone that was connected to my ADSL service using Wi-Fi (with mobile data turned off). I'm in Melbourne so set the fake location as Brisbane. Went to 9Now using the browser. Clicked on the link "Not in Vic" which rechecks the location and 9Now then saw me in Brisbane. This approach may be useful if you've just missed a show and the show will be on later in another state such as SA or WA. For on demand shows it won't work as yo get prompted to install the 9Now app. The 9Now app doesn't use the faked GPS location so most likely uses the IP address.
Finally, one thing you can try is to turn off your ADSL modem overnight. Some telcos provide dynamic IP addresses and if you turn off you equipment for a suitable amount of time, a new IP address may get allocated. That IP address may then be seen as being allocated to the correct state. For telcos that offer a fixed or static IP address, resetting the modem won't work.
Kelvin Eldridge
www.OnlineConnections.com.au
IT support.
It turns out Telstra had allocated the person's internet service an IP address which appeared to be based in Melbourne. A check on the internet shows this problem does occur with others. Sometimes a person in Melbourne can appear to be in Brisbane. That most likely means people in other locations experience similar problems.
After considering the options, I thought since they're using an Apple TV, I asked if they also used an Apple Mac computer, which they did.
The solution suggested was to use their Mac to use their browser to go to the 9Now site to watch the show. The Mac should pick up their location correctly and give them the Brisbane shows on 9Now. They could then mirror their Mac on their Apple TV and watch the shows on their larger TV.
This solution solved their problem.
This solution may not always work as it depends on how your browser determines your location. Each browser may use a different approach, or the same approach, to determine your location. I noticed for example on Google Maps in the browser on the Apple MacBook Air, they'd use my mobile phone's location. If we don't know how the location of a device is determined by the software, it really is just a matter of trial and error to see what works.
If you find yourself in this position two other solutions to consider are:
1. Use your mobile phone temporarily as a hot spot and connect the Apple TV to the mobile phone. You'll most likely be seen in the correct location. BEWARE however of data usage. 9Now can use up to 3GB an hour on the fastest streaming high definition. Very easy to go through your mobile data and/or end up with bill shock with high data charges. Use with extreme caution.
2. As a test I decided to see if I could use GPS location faking on an Android mobile phone that was connected to my ADSL service using Wi-Fi (with mobile data turned off). I'm in Melbourne so set the fake location as Brisbane. Went to 9Now using the browser. Clicked on the link "Not in Vic" which rechecks the location and 9Now then saw me in Brisbane. This approach may be useful if you've just missed a show and the show will be on later in another state such as SA or WA. For on demand shows it won't work as yo get prompted to install the 9Now app. The 9Now app doesn't use the faked GPS location so most likely uses the IP address.
Finally, one thing you can try is to turn off your ADSL modem overnight. Some telcos provide dynamic IP addresses and if you turn off you equipment for a suitable amount of time, a new IP address may get allocated. That IP address may then be seen as being allocated to the correct state. For telcos that offer a fixed or static IP address, resetting the modem won't work.
Kelvin Eldridge
www.OnlineConnections.com.au
IT support.
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