A couple of people have mentioned recently they've lost their emails in Gmail. On further investigation for one person it turned out their emails had been marked important and only appeared in the Important folder and not the Inbox. Totally confusing.
The problem appears to be that Gmail is deciding what is important or not to you and sometimes filtering out email so it doesn't appear in the Inbox but only under Important. This leads to considerable confusion as now people have to check Inbox, All Mail and Important. Add that some emails from people you've known for years ends up in Spam and Gmail is a bit of a mess.
The good news is you largely fix the issue (not the spam filtering) of emails not ending up in your Inbox. To do this you need to open Gmail using a desktop or notebook computer. Select Settings and Inbox.
Towards the bottom of this screen you'll see the options for Importance. The way I work is I simply want all emails to come into my Inbox (excluding any real spam that can go to the spam folder) and then I know I have all emails. If I want, I can then mark messages as important, star them, or add labels, although I'd rarely use those features if ever. I just want a simple easy to use email client.
The following is the settings I've enabled for the person having problems.
Show markers is turned off. Most emails come into the Inbox as important and this shows up on mobile phones as a yellow marker on every message. There's really not point unless you are really using the importance feature, and most people probably don't.
Don't use predictions. We've seen Gmail is really screwing up people's emails and they feel they can't find or have lost emails. This is a poor problematic feature so best turned off.
Override filters is selected as you don't want some emails to not appear in the Inbox for no apparent reason.
Google's Gmail automation in this case is creating confusion and additional work for Gmail users. Turning the importance features off for most people will make their email experience simpler and cause less confusion.
Kelvin Eldridge
www.OnlineConnections.com.au
IT support.
The problem appears to be that Gmail is deciding what is important or not to you and sometimes filtering out email so it doesn't appear in the Inbox but only under Important. This leads to considerable confusion as now people have to check Inbox, All Mail and Important. Add that some emails from people you've known for years ends up in Spam and Gmail is a bit of a mess.
The good news is you largely fix the issue (not the spam filtering) of emails not ending up in your Inbox. To do this you need to open Gmail using a desktop or notebook computer. Select Settings and Inbox.
Towards the bottom of this screen you'll see the options for Importance. The way I work is I simply want all emails to come into my Inbox (excluding any real spam that can go to the spam folder) and then I know I have all emails. If I want, I can then mark messages as important, star them, or add labels, although I'd rarely use those features if ever. I just want a simple easy to use email client.
The following is the settings I've enabled for the person having problems.
Show markers is turned off. Most emails come into the Inbox as important and this shows up on mobile phones as a yellow marker on every message. There's really not point unless you are really using the importance feature, and most people probably don't.
Don't use predictions. We've seen Gmail is really screwing up people's emails and they feel they can't find or have lost emails. This is a poor problematic feature so best turned off.
Override filters is selected as you don't want some emails to not appear in the Inbox for no apparent reason.
Google's Gmail automation in this case is creating confusion and additional work for Gmail users. Turning the importance features off for most people will make their email experience simpler and cause less confusion.
Kelvin Eldridge
www.OnlineConnections.com.au
IT support.
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