Thursday, July 18, 2019

ASUS notebook message, "battery plugged in not charging".

Recently a client's ASUS notebook computer displayed the message for the battery, "86% available (plugged in not charging). The notebook charger was plugged in.


In addition the battery indicator on the front of the notebook was flashing orange. According to the manual this means the battery is discharging and has reached 10% battery power remaining. Obviously the message and the indicator are in conflict with each other and one states 86% and the other 10% or less.

The computer was an ASUS notebook with the model number N551JX.

Fixing this problem for this computer was relatively easy and was done as follows:

Turn the computer off
Remove the battery
Press and hold the power button for one minute
Insert the battery
Turn the computer on

The ASUS notebook was fixed, charging and no message displayed in the System Tray and the indicator no longer flashed.

Kelvin Eldridge
www.OnlineConnections.com.au

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