I thought I'd share a problem I've seen with the HP Even x360 13" (model 13-ay0096au ) a number of times. After closing the computer (the computer suspends) and then opening the computer the computer can't find the wireless access point/hotspot. When I click on the network symbol in the system tray no access points/hotspots are shown
The trouble shooter finds no issue but there's an issue because the computer can't connect to the internet.
The only solution that I've found so far is to shut down the computer. Today when I shut down the computer the power button still had a white light meaning the computer was not completely shut down. If this happens hold down the power button until the computer completely shuts down.
Now start the computer again the and the problem is gone.
Not particularly happy this is happening on a new and relatively expensive computer, but each computer has issues so isn't totally unexpected. This does have flag to me to be careful buying HP laptops in future, or at least note this and if there's other problems that could weigh on future purchases.
Kelvin Eldridge
www.OnlineConnections.com.au
Update: 6 July 2021
Found updating the driver has fixed the issue. The problem is the updated driver is not available via Windows Update or the HP site under drivers for the computer. I need to find a direct link to more recent driver updates.
Solution found here.
Solved: Realtek RTL8822CE disappears after Connected Standby - Page 3 - HP Support Community - 7928686
Link to working driver.
https://whp-hou4.cold.extweb.hp.com/pub/softpaq/sp113001-113500/sp113268.exe
The driver that isn't working is version 2024.0.10.220. The driver that is working for me is version 2024.0.10.222.
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