Census - There is a problem - The Census number or password is incorrect.

Received my first support call from an older family member having issues signing in to do the Census.

When I looked at what they'd entered I realised many people are going to make the same mistake and the form we all receive lacks clarity.

The problem is the number and password have been provided with spaces to make it easier to read the number or password in shorter sections. Much like we break up telephone numbers into groups of numbers to help us remember them.

In this case however when entering the Census number and/or password the spaces have to be left out. There is no information to let people know the spaces shouldn't be entered. A simple oversight on the designers of the Census form but one I'm sure will cause many people a lot of trouble.

Kelvin Eldridge
www.OnlineConnections.com.au