Can't set up email account using Microsoft Outlook under Windows 10/11. Fails every time.

One of my clients is using iiNet to host their email services. They started using the email service years ago through WebCentral and since then they've kept using the service as it moved to new owners. The problem is they can't set up their emails using Microsoft Outlook. When they try to set up a new email account it just fails and they can't even open Outlook. I suspect Outlook is expecting a response that isn't available on the older email service.

To get around this problem with older email services, you need to first set up the email account outside of Outlook. This allows Outlook to open with the new email account and you can then make adjustments if necessary.

Windows 10 and 11 have now removed the older Control Panel but the feature you need is available through the Control Panel.

In the Windows Search area type Control Panel.
Select the Control Panel app.

Next Select Mail (Microsoft Outlook).

From here you can set up your new email account without the checking that is causing Microsoft Outlook to fail. You may also need to set up a Profile if one does not already exist.

Once you've set up the email account (including testing to see send and receive works), you can open Outlook and continue to adjust as required.

Kelvin Eldridge
www.OnlineConnections.com.au