Bigpond Mobile Wi-Fi 4G purchased at Telstra shop doesn't work

Today I watched a business person struggling with their Bigpond Mobile Wi-Fi 4G they recently purchased at a Telstra shop. They’ve spent hours trying to get the device to work and had been on the telephone with support for quite a long time but still no luck.

I was assisting another client but offered my SIM card so they could eliminate the service as an issue and identify if the problem was the hardware as they suspected.

The person decided to take the device back to the Telstra shop to exchange the Bigpond Mobile Wi-Fi 4G device for a working device. They were told it couldn’t be exchanged and Bigpond would have to send out a replacement device as Bigpond was a separate business. Not a very happy chap. It really doesn’t make sense. You buy a product from Telstra using Telstra’s services and when you take it back to where you bought it you can’t get a replacement device. I’m pretty sure a lot of people wouldn’t be happy.

When you’re looking at a device from a Telstra shop keep in mind that Telstra provides internet services and devices and also provides Bigpond products and services. In this case, Bigpond was considered a separate business. You may wish to take that into account when buying a Bigpond product from a Telstra shop.

Kelvin Eldridge
www.OnlineConnections.com.au
Call 0415 910 703 if you require computer support.
Servicing Templestowe, Doncaster, Eltham and surrounding suburbs.